09:00 – 17:00 WORKSHOP - Happiness & Leadership in the Mutli-Cutlural Workforce: Boosting Employee Engagement across Cultures by Philip Merry

Culture

Working with people from different cultures is commonplace in today’s global business world.  In Singapore’s multi-cultural workplace many of the problems organisations encounter can be attributed to cultural misunderstanding, and high levels of productivity can only be achieved with engagement of all the cultures in the workforce. Hence, it is vitally important that executives develop a high level of multi-cultural skills.

Happiness & Employee Engagement

Positive Psychology research indicates an important causal connection between Happiness and Employee Engagement. There is increasing evidence showing that as happiness increases so does engagement – which in turn impacts productivity. So when leaders truly understand what makes different cultures happy there is a boost to productivity.

CULTURAL UNDERSTANDING = HAPPINESS = ENGAGEMENT = PRODUCTIVITY IN THE MULTI-CULTURAL WORKFORCE

This workshop will enable participants to understand the secrets and skills for boosting happiness, engagement, and productivity in a multicultural organisation. Numerous case studies will be shared based on the workshop leader Philip Merry’s 30 years experience of running cross cultural leadership and team events in 51 countries. A mixture of content input and interactive/experiential exercises, will enable participants to gain a real appreciation of culture's influence on engagement and the ability to apply the learning to their business.

TOPICS

Happiness

1. Positive psychology and its contribution to our understanding of happiness
2. Basic principles of positive psychology
3. What happens to the brain when we are happy
4. How happiness causes us to be engaged

Employee Engagement

5. How do you recognise engagement?
6. What does dis-engagement looked like?
7. How engagement differs across cultures

Cultural understanding at Work

8. The 3 levels of culture
9. Where our cultural values come from and how they are learnt
10. How cultural values impact our behaviour work
11. Differences across cultures and how they cause unhappiness & disengagement
12. Clashes of culture in the workplace and how they cause unhappiness
13. Culture and profitability – culture’s impact on the bottom line
14. Lost sales/partner opportunities, or lack of internal efficiency caused by mis-communication and therefore unhappiness between as colleagues from different cultures
15. Unhappiness and conflict in multi cultural teams – factors which cause problems and conflict and how they can be overcome
16. Detecting, auditing, integrating and connecting cultural issues – participants develop competence in 4 cross cultural skills, the keys to happiness and engagement across cultures
17. Selecting and developing leaders with cross cultural competence
18. Differences between Asian and Western leadership styles – the potential for happiness or unhappiness
19. Singaporeans working with other Asians – how do other Asians view Singaporeans
20. Culture shock – components of culture shock, how it can affects happiness and  performance
21. Culture's effect on negotiations and Joint ventures success
22. Human resource policies and motivation across cultures – tapping into the different modes of happiness and engagement across cultures
23. Cross cultural communication – how your voice and body language can ruin someone else's day

A new way -- the MAC ® model

24. Happiness and engagement across cultures with the MAC ® way
25. M-eaning -- contributing to something bigger than yourself
26. A-uthenticity -- being your true self
27. C-onnection -- understanding and connecting with others

Who Should Attend

• Anyone from Singapore organisations doing business overseas or with substantial foreign talent
• Non Singaporean organisations with a Singapore workforce
• HR managers developing culture sensitive policies
• Anyone involved in Employee Engagement or Workforce Resilience Poilicies/Projects